FAQ

Are you open for dine in?

Yes! Our Restaurant is open but there are a few government rules we need to follow due to Covid-19. Six people Max per party. Masks must be worn at all times apart from when seated. You are required to leave your contact details and have your temperature taken as you enter.  We are only allowed to provide Table service so all ordering is now done online via our website from the table.

Can I Pre order for Collection.

 You can pre order your food via our Websites ordering page or Download our App now available on App Store and Google Play Store.  

How can I order for Delivery?

You can Order Delivery via our Websites ordering page or Download our App now available on App Store and Google Play Store. We currently cover a 3.5 mile radius, Please check our fees and minimum order on our ordering page.

Do you take  phone orders?

No. We do not take order for collection or Delivery over the phone.

Can I order at the store?

For takeaway we prefer you to order online from your mobile phone from outside the store to limit customers crowding & limited face to face interactions. You may wish to look at our Menu on the window outside, this menu is also available to view on our website. 

What if I want to order & collect or have delivered

at a different time?

You can set the time you wish your food to be ready by when ordering your food via the website or the App. 

What if I don't have a mobile Phone or Data?

You will be able to order at the till but the LAW requires you to be wearing a mask when ordering. Cash only Payment. We offer FREE WIFI so you are welcome to use this to order your Meal.

Do you take Card Payments?

Yes! You can pay by Card when ordering online via our website or App.

All major cards accepted.

Yes! When ordering for Collection or Delivery you can choose to pay by Cash in store when picking up your order or pay our Driver when receiving your food.

Do you take CashPayments?

Do you have a reduced menu?

No, Our menu is the same & all items are available. The only thing we can not provide at the moment if FREE Turkish tea & Baklava.

What should I do if I have a food allergen?

Please ask a member of our team to see our allergen and food intolerance chart.

Is hand sanitiser available?

Yes! Hand sanitiser is available for customer to use from the Collection Table.

Are you on Deliveroo, UberEats or Justeat?

Yes! We are on Deliveroo.

What safety measures have Uni Kebab introduced 

Due to Covid-19

Can I book a Table to Eat in?

We still don't take Bookings so just turn up.

Can we sit on the outide tables to the front of the store?

Do I have to provide my details to dine in?

Yes! You may sit on our outside seating available at the front of the store.

Due to Covid-19 the government require us to take your details for their track and trace.

We do not keep details more than 21 days

The Health & safety of our Customers and our Team have always been our highest priority. We have introduced our ordering system to make things easier for everyone plus keeping face to face interactions at a minimum.

 

We have changed the layout of our kitchen to accommodate for more working space for our team to be able to abide by social distancing measures.

 

We have made a Collection Window for easy outside pickup of orders.

 

We now accept Card online to help limited the handling cash payments.

 

All our Staff are provided with masks, visors, Gloves & hand sanitiser and hand wash. Staff temperate and health checks are done daily.

Protective screens are in place.

 

Hand Sanitizer is available for customer use.

 

Extra cleaning schedules are in place and a risk assessment has been completed. Staff have undergone additional Covid-19 Trainning and gained certificates.

Staff Temperature and health checks are done before each shift.

Customers Temperatures are taken before entering the store.

We are closely monitoring all Government and NHS guidelines in dealing with the situation as it develops.  

What if I am displaying signs of Covid-19?

If you are displaying signs of Covid-19 please follow government advise & do not come to the store. If you are self isolating you may wish to order food for Delivery please pay by card online. DO NOT pay by cash. Request the driver calls you prior to delivering & leaves your food on the door step. Please use the additional notes section on our ordering page.

Uni Kebab-190 Burgess Road, Southampton, Hampshire UK SO16 3AY 

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